Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, including your name, email address, and payment information.

We also collect usage data such as session duration, apps accessed, and connection timestamps. This data is used solely to provide and improve our service.

We do not collect, store, or access any data created or stored during your sessions. All session data is permanently and automatically wiped when your session ends.

2. How We Use Your Information

• —To create and manage your account
• —To process payments and send billing confirmations
• —To send session expiry warnings and important service notifications
• —To detect and prevent fraud or abuse
• —To improve and optimize our platform

3. Session Data & Privacy

Your sessions run in completely isolated environments. When a session ends — whether by expiry, manual termination, or any other reason — all session data is permanently deleted using secure wipe procedures.

We do not monitor, record, or retain any activity that occurs within your session. Your files, browsing history, and application data are never stored on our servers beyond the duration of your session.

4. Payment Information

All payments are processed by Stripe, a PCI-compliant payment processor. We do not store your full credit card number or bank details on our servers. Stripe's privacy policy governs the handling of your payment data.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with service providers who assist in operating our platform (e.g., payment processors, cloud infrastructure) under strict confidentiality agreements.

We may disclose information if required by law or to protect the rights and safety of our users.

6. Data Retention

We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us at privacy@getquickdesk.com.

7. Security

We implement industry-standard security measures including encrypted connections (TLS), isolated session environments, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions, contact us at privacy@getquickdesk.com.